Using this service
These terms govern the Wagz & Walks public website and its client, caregiver, and administrator workspaces. Wagz & Walks is one pet-care company, not a marketplace or software vendor. Creating an inquiry does not guarantee service, timing, price, or caregiver availability. A care request becomes scheduled only after office approval.
Accounts and authorized access
Private accounts are invitation-only. You must provide accurate information, keep credentials confidential, use only your own authorized role, and notify Wagz & Walks if you suspect unauthorized access. You may not probe security controls, access another household’s information, automate abusive requests, falsify visit or location records, upload malicious content, or interfere with the service. The company may suspend access to protect clients, pets, staff, or systems.
Care information and emergencies
Clients are responsible for keeping pet behavior, health, medication, veterinary, emergency-contact, access, and safety information accurate and current. The portal is not an emergency service. If a person or animal faces immediate danger, contact the appropriate emergency service or veterinarian first, then notify the Wagz & Walks office.
Requests, changes, and cancellations
Service descriptions, durations, prices, notice requirements, cancellation windows, and availability shown in the app apply to the request submitted and may be updated for future requests. Recurring requests create only the occurrences approved by the office. Schedule changes and cancellations remain pending until approved. Any additional written service agreement or office-confirmed policy controls if it conflicts with this general website term.
Payments
Completed care may generate an invoice. Card payments, when enabled, are handled on the payment provider’s checkout page; cash, check, or other payments are recorded by an administrator only after receipt. You agree to provide accurate billing information and promptly raise a payment or invoice question with the office. Provider outages do not erase an otherwise valid balance.
Visit records, photos, and location
Caregivers authorize the app to capture server timestamps and device-provided location during assigned visit workflows. Location is used for operational visit records and is not represented as infallible. Visit notes and photos may be shared with the applicable client and retained as part of the completed care record. Users must upload only lawful, relevant content they are authorized to provide.
Communications
In-app and email messages may be used for care and account activity. Transactional SMS is optional and requires explicit consent for the entered phone number; message and data rates may apply. Reply STOP to opt out. Email or SMS delivery is not guaranteed, so users should also review the portal for authoritative request, schedule, report, and invoice status.
Availability and responsibility
We work to keep records accurate and the service available, but networks, devices, weather, providers, and maintenance can interrupt access. Nothing here excludes rights or responsibilities that cannot lawfully be excluded. To the extent permitted by applicable law, Wagz & Walks is not responsible for indirect or consequential losses caused solely by use of this website or an unavailable third-party integration.
Changes and contact
We may update these terms and will post the new effective date. Continued use after an update means the revised terms apply, except where additional notice or consent is legally required. Questions can be sent to wagzandwalks@gmail.com.