Who this policy covers
This policy explains how Wagz & Walks handles information from prospective clients, clients, caregivers, and administrators who use this website and its private workspaces. Wagz & Walks operates the service as one pet-care company; it is not a marketplace that sells software to other providers.
Information we collect
We collect information you submit, including your name, email, phone number, postal code, account credentials, service requests, messages, pet profiles, veterinary and care details, emergency contacts, home-entry instructions, documents, and payment-related records. Caregivers may submit availability, visit notes, checklist results, photos, and device location at check-in, during an active visit, and at checkout.
We also retain security and operational records such as session details, sign-in events, audit history, provider delivery status, file metadata, and technical request information needed to protect and operate the service. We do not ask you to place full card numbers in Wagz & Walks forms.
How we use information
We use information to review inquiries, manage accounts, schedule and deliver pet care, assign caregivers, provide visit reports, communicate about care and account activity, create invoices, process payments through a configured payment provider, prevent fraud or misuse, resolve disputes, and maintain legally or operationally necessary records.
When information is shared
Information is shared inside Wagz & Walks only as needed for a person’s role. Assigned caregivers can see the client and pet details needed for a visit; sensitive home-entry instructions are revealed only during an authorized active visit. Clients see their own household records. Administrators manage company operations.
We may use service providers for cloud hosting and storage, email delivery, transactional text messaging, Google sign-in, and card checkout when those integrations are configured. Those providers process information to perform services for Wagz & Walks. We may also disclose information when required by law, to protect people or animals, or in connection with a business transfer. We do not sell personal information or share it for cross-context behavioral advertising.
Text messages
Transactional SMS is optional. If you enable it, your explicit consent is recorded for the exact phone number entered. Message and data rates may apply. Reply STOP to opt out. Changing the number requires new consent. Consent to text messages is not a condition of purchasing pet-care services.
Security and retention
Wagz & Walks uses role-based access, server-enforced sessions, audit records, private object storage, and encryption for home-entry instructions. No system can guarantee absolute security. We retain records for as long as needed to deliver care, maintain business and safety records, meet legal obligations, and resolve disputes; retention can vary by record type. Provider systems may retain records under their own policies.
Your choices
You can update supported profile and communication settings in the client portal, opt out of SMS by replying STOP, and contact us to request access, correction, or deletion of personal information. Some information may be retained when required for financial, safety, fraud-prevention, legal, or completed-care records. Browser controls can manage local cookies, but blocking the secure session cookie prevents private workspace sign-in.
Children, changes, and contact
The service is intended for adults arranging pet care and is not directed to children under 13. We may update this policy when practices change and will post the new effective date here. Questions or privacy requests can be sent to wagzandwalks@gmail.com.